Imaju88 FAQ — Full Answer for Malaysian Users

The minimum deposit limit at imaju88 is RM 10 for most payment methods. Maximum limits vary by method — bank transfers generally have higher limits compared to e-wallets. For detailed limits by payment method, check the Deposit section in your account after logging in. There are no strict daily limits for members who have completed full KYC verification.

Deposits via DuitNow and FPX are typically credited instantly or within a few minutes. E-wallets such as Touch 'n Go eWallet, Boost, and GrabPay are also typically instant. In the rare case where a deposit takes longer, you can contact our support team with proof of transaction and we will resolve it within 1 working hour.

imaju88 does not charge any fees processing fees on deposits. The full amount you enter will be credited entirely to your account balance. However, your bank or e-wallet provider may apply a small charge according to their own policy — please check with your bank if you have any concerns.

Most withdrawals at imaju88 are processed within 15 minutes to 2 hours on business days. Withdrawals requested in the evening or on weekends may take slightly longer depending on the banking system. First-time withdrawals or withdrawals exceeding a certain limit may require additional security checks, which can take up to 24 hours.

The minimum withdrawal limit at imaju88 is RM 30 for bank transfers. For e-wallets such as Touch 'n Go eWallet and Boost, the minimum limit may vary. There is no fixed maximum limit for members who have completed KYC verification — check the Withdrawal for the latest information on limits by payment method.

Withdrawals can be rejected for several reasons: the bank account name does not match your imaju88 profile, bonus wagering requirements have not been met, KYC is incomplete, or suspicious activity has been detected on the account. Check your email or in-account notifications for details on the reason for rejection. Contact our support team for clarification and guidance on resolving the issue.

Wagering requirements or rollover is the wagering amount you need to reach before a bonus can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place wagers totalling RM 1,000 before you can make a withdrawal. Rollover requirements vary by promotion type and are clearly stated in each promotion's terms.

Yes. imaju88 has a multi-tier loyalty program where you earn points every time you place a wager. These points can be redeemed as game credits or other rewards. VIP members enjoy exclusive benefits such as higher withdrawal limits, special bonuses, personal account management, and invitations to special events. Eligibility for VIP tier upgrades depends on your total deposit amount and gaming activity.

In general, only one active bonus allowed at any one time unless otherwise stated in the promotion's terms. Some promotions such as daily cashback and reload bonuses may be combined depending on their respective conditions. Make sure you read the terms of each promotion carefully before claiming to avoid any confusion.

Log in to your imaju88 account and go to Security Settings. Select the Two-Factor Authentication option and follow the instructions to link your phone number. Once activated, every login attempt will require an OTP code sent to your phone number. We strongly recommend all members enable 2FA for maximum account protection.

Change your password immediately. Enable 2FA if you haven't done so already. Contact the imaju88 support team via live chat to temporarily freeze your account while an investigation is carried out. Provide details such as your account ID, your last transaction, and any suspicious activity to speed up the investigation process. imaju88 will respond promptly to protect your funds.

Never. imaju88 will never ask for your password, full identification number, or other sensitive information via email, SMS, or any messaging platform. If you receive such a message claiming to be from imaju88, it is a phishing attempt. Do not click any links — contact our official support to verify the legitimacy of any communication.

The imaju88 app runs smoothly on Android version 5.0 and above and iOS version 11.0 and above. We recommend at least 2GB RAM and at least 100MB of free storage space for the best performance. A stable internet connection — either WiFi or 4G/LTE mobile data — is required for a smooth, uninterrupted gaming experience.

Yes. Your imaju88 account is one unified account accessible from both the mobile app and web browser. Your balance, transaction history, active promotions, and all account information will be synced in real time across all devices. You only need to register once and can log in from any device using the same credentials.

Yes. All games on imaju88 use Random Number Generator (RNG) that is certified to ensure every game outcome is random and fair. Live Casino games feature real dealers streamed live for full transparency. Our game providers have undergone independent audits by internationally recognised certification bodies to ensure game integrity at all times.

Some games at imaju88 offer a demo or free play that lets you play without using real money. This is the best way to familiarise yourself with game mechanics before placing real wagers. Live Casino games and Sports Betting require an active account and a real money balance to participate.

Live chat support typically receives a response within less than 2 minutes. Email enquiries are responded to within 2 to 6 business hours depending on the complexity of the issue. For transaction-related issues such as pending deposits or withdrawals, please use live chat for faster resolution as our agents can verify and act immediately.

To help us assist you faster, please have the following information ready: username or account ID your account username or ID, a brief description of the issue, a screenshot if relevant, and the transaction reference number if the issue involves a deposit or withdrawal. Please contact us from the phone number or email address registered to your imaju88 account for faster identity verification.

Yes. The imaju88 support team is fluent in Malay and English. We understand the needs of Malaysian users and are committed to providing clear, accurate assistance in the language you are most comfortable with. All communication is handled professionally and confidentially to ensure your privacy is protected at all times.